Federal (Canada) Privacy Decisions

An individual complained to the OPC after a telecommunications firm disclosed his personal account and debt information to his tenant without his consent. The firm had merged the landlord's account with the new tenant's account when the tenant opened his own account. The firm accepted responsibility, corrected the accounts, and made amends with the landlord, leading to the early resolution of the complaint.

• Disclosure of personal information without consent
• Merging of accounts belonging to different individuals
• Collection of debt without proper verification

The Canada Revenue Agency (CRA) disclosed personal information to a third party without consent, a contravention of the Privacy Act. An employee mistakenly sent a letter containing the complainant's Social Insurance Number and details about her husband to her niece, who shares a similar name. While the CRA corrected the error and implemented measures to prevent recurrence, the Office found the complaint to be well-founded due to the failure to follow established procedures.

• Disclosure of personal information without consent
• Failure to follow internal procedures for information disclosure
• Adequacy of corrective measures

The Office of the Privacy Commissioner of Canada (OPC) investigated a complaint from a woman who alleged her personal information regarding a drug scan during a prison visit was inappropriately disclosed. The OPC found that the Correctional Service of Canada (CSC) failed to adequately investigate the disclosure, which resulted in the woman's ex-husband restricting access to their children. The OPC determined that CSC employees had disclosed the information, but could not identify the source or specific individuals involved. The complaint was upheld as well-founded due to the improper disclosure and CSC's inadequate handling of the issue.

• Inappropriate disclosure of personal information
• Adequacy of investigation into the disclosure
• Responsibility of the institution for unauthorized access and disclosure

An inmate at a federal penitentiary complained that the Correctional Service of Canada contravened the Privacy Act by openly posting his and other inmates' medical appointment details, including names and offender numbers, to the general penitentiary population. The institution acknowledged the breach and agreed to cease posting lists, opting instead for individual notifications. However, they did not accept the recommendation to use only partial offender numbers for individual notifications.

• Disclosure of personal information (medical appointment details)
• Adequacy of corrective measures

A Canadian woman complained that her personal information, including her Social Insurance Number and tax assessment, was disclosed to a foreign national without her consent when he applied for a work permit. The information was sent by her MP to the Canadian High Commission in Dhaka. The High Commission returned all documents, including the woman's, to the applicant, who then allegedly shared them with others. The Office of the Privacy Commissioner of Canada found the complaint well-founded, noting that Citizenship and Immigration Canada acknowledged the lack of consent and that the disclosure should not have occurred.

• Disclosure of personal information without consent
• Adequacy of safeguards to prevent unauthorized disclosure
• Jurisdiction over foreign missions

A complainant alleged that personal information about a "boat refugee" who was a wanted fugitive was disclosed by a federal institution to a National Post reporter. The OPC investigated and found that the information in question was publicly available on the INTERPOL website. Due to journalistic confidentiality, the OPC could not confirm how the reporter obtained the information, but found no evidence that any of the named federal institutions had disclosed it. The complaint was therefore not well-founded, though the OPC reminded departments of the sensitivity of refugee information.

• Whether personal information of a refugee was disclosed by a federal institution to a reporter
• The source of information published by the National Post
• The sensitivity of personal information of refugees

The adult children of a deceased veteran complained to the OPC after Veterans Affairs Canada refused to release their father's pension file. The Department argued the Pension Act required it to withhold the information for 20 years after death and that the children were not beneficiaries. The OPC found that the children, acting for the estate, were entitled to access the file under the Privacy Act's Regulations to administer the estate, and that the Department's reasoning was not reasonable. Veterans Affairs subsequently released the file.

• Right of access to personal information in a deceased individual's file by the estate administrator.
• Interpretation of the Privacy Act's Regulations regarding access to files for estate administration.
• Whether the Pension Act superseded the Privacy Act's access provisions in this context.

The RCMP was investigated after a complainant alleged that a staff sergeant inappropriately disclosed that he was a suspect in a murder investigation at a community meeting. The Sergeant identified the man as a "person of interest" and stated he declined a polygraph test. While the RCMP believed the complainant had consented to the discussion due to his attendance at the meeting and assurances from group representatives, the OPC found the RCMP had erred in presuming consent. The onus was on the RCMP to actively obtain consent.

• Did the RCMP staff sergeant inappropriately disclose the complainant's status as a "person of interest" in a murder investigation at a community meeting?
• Did the complainant consent to the disclosure of his personal information by the RCMP staff sergeant?
• Was the disclosure of personal information reasonable and for a purpose authorized by the Privacy Act?

This investigation concerned a complaint that Veterans Affairs Canada (VAC) improperly disclosed the severity of a serving member of the Canadian Forces' disability pension to the Department of National Defence (DND). This disclosure, which included the exact percentage of the disability pension, was made without the veteran's consent and was not necessary for his medical treatment. The investigation found that the disclosure was not deliberate and did not meet the criteria for the "public interest" exemption under the Privacy Act. The complaint was upheld as well-founded, and VAC implemented recommendations to improve its policies and training on information sharing.

• Unauthorized disclosure of personal information (disability pension percentage)
• Applicability of the "public interest" exemption under the Privacy Act
• Compliance with internal policies and agreements for information sharing between government departments

An individual complained that Veterans Affairs improperly collected his personal information by searching for and disclosing a URL linking to a Google group discussion page containing his email address and personal opinions. The OPC found that while the information was publicly available, its collection by Veterans Affairs did not relate directly to an operating program or activity of the institution, violating the Privacy Act. The complaint was well-founded, and Veterans Affairs apologized and deleted the email.

• Whether the collection of a URL linking to publicly available personal information relates directly to an operating program or activity of a federal institution.
• The distinction between the use/disclosure of publicly available information and its collection under the Privacy Act.

A woman complained to the Office of the Privacy Commissioner of Canada (OPC) after her tax information was inappropriately accessed by a Canada Revenue Agency (CRA) employee, who was the common-law spouse of her ex-husband. The OPC's investigation found the complaint to be well-founded, noting that while the CRA had a disciplinary policy, the investigation into the misconduct took too long. The OPC recommended enhanced privacy training and stressed the importance of timely investigations.

• Inappropriate access to taxpayer information by a CRA employee.
• Delay in investigating employee misconduct.
• Need for enhanced privacy training for employees.

A complainant challenged Canada Post's practice of checking credit information during an online change of address request, alleging a violation of the Privacy Act. The OPC investigated and found that while Canada Post uses Equifax for identity verification, it does not conduct a credit check. Although no contravention of the Act was found regarding the information sharing itself, the OPC recommended and Canada Post implemented clearer notifications to individuals about the sharing of their personal information with Equifax for identity verification purposes.

• Whether Canada Post contravened the Privacy Act by sharing personal information with Equifax for identity verification.
• Adequacy of notice provided to individuals regarding the disclosure of personal information to Equifax.
• Canada Post's statutory authority to collect personal information for the online change of address process.

A customer complained that his cell phone service provider disclosed his personal information to an imposter and inadequately responded to his request for access to his data. The Office of the Privacy Commissioner of Canada (OPC) found that the provider contravened PIPEDA by allowing an employee to disclose sensitive account details without proper authentication. The OPC also found that the provider initially failed to meet the 30-day deadline for responding to the customer's access request, but this aspect was later resolved. The OPC recommended the company review its privacy management programs.

• Disclosure of personal information without consent
• Failure to properly authenticate a caller
• Adequacy and timeliness of response to access request
• Effectiveness of employee training and adherence to procedures

A complainant alleged that a telecommunications firm failed to provide her with access to her personal information, specifically notes and transcripts of recorded conversations relating to her account dispute. The investigation found that the firm failed to respond to the access request within the statutory time limits and deleted records that were the subject of the request, contravening PIPEDA. The firm accepted recommendations to amend its policies, procedures, and provide enhanced training to staff, leading to the resolution of the complaint.

• Timeliness of response to access requests
• Retention of personal information subject to an access request
• Adequacy of privacy policies and staff training