A Year to Confirm Ex-Husband Got Former Wife's Tax Information
A woman complained to the Office of the Privacy Commissioner of Canada (OPC) after her tax information was inappropriately accessed by a Canada Revenue Agency (CRA) employee, who was the common-law spouse of her ex-husband. The OPC's investigation found the complaint to be well-founded, noting that while the CRA had a disciplinary policy, the investigation into the misconduct took too long. The OPC recommended enhanced privacy training and stressed the importance of timely investigations.
- Inappropriate access to taxpayer information by a CRA employee.
- Delay in investigating employee misconduct.
- Need for enhanced privacy training for employees.
Complaint well-founded — corrective measures implemented
The investigation confirmed that the complainant's tax information was inappropriately accessed and shared, and that the CRA's internal investigation was significantly delayed, impacting the effectiveness of its disciplinary policies.
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The OPC recommended enhanced privacy training and more timely investigations, which were accepted and implemented by the CRA.
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