Early resolved case summary #2: Telecommunications firm discloses individual’s personal information without consent when it merged two household accounts that shared an address
An individual complained to the OPC after a telecommunications firm disclosed his personal account and debt information to his tenant without his consent. The firm had merged the landlord's account with the new tenant's account when the tenant opened his own account. The firm accepted responsibility, corrected the accounts, and made amends with the landlord, leading to the early resolution of the complaint.
- Disclosure of personal information without consent
- Merging of accounts belonging to different individuals
- Collection of debt without proper verification
Complaint early resolved
The telecommunications firm disclosed the complainant's personal information without his consent. However, the firm took corrective actions satisfactory to the OPC, resulting in the early resolution of the complaint.
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The telecommunications firm accepted responsibility, recreated separate accounts for each individual, and made amends with the landlord.
- PIPEDA
This summary is informational only and not legal advice.