Canadian privacy & access decisions

An individual complained that Canada Post collected excessive personal information for special paid leave requests to care for an ailing relative. The application form, intended for supervisors, was mistakenly given to the complainant to complete, requiring extensive personal information about herself, the ill person, and third parties. Canada Post argued that arbitration rulings and fraud prevention concerns necessitated the collection of substantial information. The OPC found that more personal information was collected than necessary to establish leave entitlement, particularly regarding third parties. The complaint was upheld as well-founded, and the OPC recommended measures to address privacy concerns. Canada Post agreed to some changes, but insisted on collecting information about other family members working at Canada Post, which the OPC still had reservations about.

• Whether Canada Post collected excessive personal information for special paid leave requests
• Whether the information collected about third parties was necessary
• Whether the collection of information about other family members working at Canada Post was justified for fraud prevention

An individual complained that the Public Service Commission of Canada (PSC) improperly collected and disclosed personal information about his medical release from the Canadian Forces. This information was collected for a program that grants priority consideration to former military personnel for federal public service positions. The OPC's investigation found that the complainant had provided written consent for the collection and disclosure of his medical release record for this specific hiring program. All aspects of the process were determined to be in full conformity with the Privacy Act. Consequently, the complaint was dismissed.

• Whether the Public Service Commission of Canada improperly collected personal information about the complainant's medical release from the Canadian Forces
• Whether the Public Service Commission of Canada improperly disclosed personal information about the complainant's medical release from the Canadian Forces
• Whether the collection and disclosure of personal information conformed with the Privacy Act

An individual complained that Canada Post required his driver's licence number to terminate his postal box rental. Canada Post stated it requires personal identification to prevent fraudulent use or closure of postal boxes and has used recorded ID to investigate illegal shipments. The OPC's investigation found that Canada Post has a statutory obligation to provide a secure postal service. The collection and use of personal information, including driver's licence numbers, was deemed consistent with this mandate. The OPC concluded that the collection of identification numbers was reasonable. The complaint was dismissed as not well-founded.

• Whether requiring a driver's licence number to terminate a postal box rental is a reasonable collection of personal information under PIPEDA
• Whether Canada Post's collection and use of personal information for security purposes is consistent with its statutory obligations

Two prisoners at the Correctional Service of Canada’s Grande Cache Institution filed complaints after a prison report containing their personal information was found among a fellow inmate's personal effects. An investigation revealed that a contract worker had printed the report, which listed personal information of all inmates, and given it to a welding instructor. The report was later discovered in an offender's belongings, though it was unclear how it got there. Correctional Service officials acknowledged the privacy breach and implemented several corrective measures, including restricting the printing of such reports and reinforcing training on safeguarding personal information. The OPC's investigation confirmed a breach of the complainants' privacy rights. Due to the corrective actions already taken, the OPC did not require further action.

• Whether the personal information of inmates was inappropriately disclosed
• Whether the Correctional Service of Canada adequately safeguarded personal information

A former inmate at Toronto's Keele Community Correctional Centre complained after a psychiatric nurse employed by the facility left an envelope containing his treatment notes on public transit. The director of the centre acknowledged the privacy breach, apologized, and stated that internal actions were taken to prevent recurrence. The nurse was reminded of his duty to safeguard personal information and not to transport patient files from the office unless encrypted. The OPC's investigation confirmed the privacy breach and found the complaint to be well-founded. However, the OPC also concluded that the facility had taken appropriate corrective measures following the incident.

• Whether the psychiatric nurse's actions constituted a privacy breach
• Whether the institution took appropriate corrective measures after the breach

The Minister of Agriculture and Agri-Food Canada filed a privacy complaint against the Canadian Wheat Board (CWB) following media reports about an internal audit. The audit raised concerns about potential improper disclosure of farmers' personal information, including Social Insurance Numbers (SINs), to third parties like grain handlers and the Canada Revenue Agency. The OPC's investigation found that the CWB had appropriate protocols, procedures, and agreements in place to manage personal information. Specifically, the CWB did not disclose SINs to third parties and only shared personal data with the tax agency when legally required. Consequently, the complaint was dismissed as not well-founded.

• Whether the Canadian Wheat Board improperly disclosed farmers' Social Insurance Numbers (SINs) to third parties
• Whether the Canadian Wheat Board improperly disclosed other personal information of farmers to third parties

A Canada Post letter carrier complained that his supervisor accessed and used his medical information without authorization. The complainant alleged he gave a sealed medical form for a disability insurance claim to his supervisor to forward to the insurer, but the supervisor opened and read it. The supervisor admitted she might have read the form but denied opening a sealed envelope. The investigation could not confirm if the envelope was sealed, but it did confirm the supervisor used the health information to challenge other medical documentation provided by the employee. The OPC concluded that the personal information was used for an inconsistent purpose without permission, finding the complaint well-founded. The OPC recommended Canada Post remind staff to submit forms directly to the insurer and managers to refuse to accept such forms.

• Whether the supervisor gained unauthorized access to the medical form
• Whether the personal information was used for a purpose inconsistent with its collection
• Whether the use of information was without the complainant's permission