Letter carrier accuses boss of intercepting and reading a document
A letter carrier complained that his supervisor had opened and read a sealed medical form submitted for a disability insurance claim. The investigation confirmed the supervisor used information from the form to challenge other medical documentation from the employee. The OPC found that the employee's personal information was used for an incompatible purpose without consent, upholding the complaint as well-founded.
- Unauthorized access to personal health information
- Use of personal information for an incompatible purpose
- Failure to ensure personal information was used only for the purpose for which it was collected
Complaint well-founded
The investigation confirmed the supervisor used health information from the form for a purpose inconsistent with its collection without the complainant's permission. Although the breach was isolated, corrective measures were recommended.
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Canada Post was recommended to remind staff to submit insurance claim forms directly to the insurer and managers to refuse to accept such forms.
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