Letter carrier accuses boss of intercepting and reading a document

A Canada Post letter carrier complained that his supervisor accessed and used his medical information without authorization. The complainant alleged he gave a sealed medical form for a disability insurance claim to his supervisor to forward to the insurer, but the supervisor opened and read it. The supervisor admitted she might have read the form but denied opening a sealed envelope. The investigation could not confirm if the envelope was sealed, but it did confirm the supervisor used the health information to challenge other medical documentation provided by the employee. The OPC concluded that the personal information was used for an inconsistent purpose without permission, finding the complaint well-founded. The OPC recommended Canada Post remind staff to submit forms directly to the insurer and managers to refuse to accept such forms.