Errant report sparks procedural changes at prison
Two prisoners complained after a report containing their personal information was found among a fellow inmate's belongings. An investigation determined that a contract worker printed the report, which was then accessible to a welding instructor. While the report was later discovered with another inmate's effects, it could not be determined how it got there. The Office of the Privacy Commissioner confirmed the privacy rights of the complainants had been breached.
- Unauthorized disclosure of personal information
- Safeguarding of personal information by staff and contractors
- Accountability for handling sensitive reports
Complaint well-founded — corrective measures taken
The investigation confirmed that the complainants' privacy rights were breached when a report containing their personal information was improperly accessed and subsequently misplaced. However, the institution implemented corrective measures, including changing how the report is accessed and enhancing training, which satisfied the Office.
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The institution changed procedures to no longer print the report and enhanced training on safeguarding personal information.
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