Federal (Canada) Privacy Decisions

The complainant alleged that Health Canada failed to respond to an access request within the statutory time limit. The request concerned documents related to the Public Health Agency of Canada and the National Microbiology Laboratory. Although Health Canada completed processing and consultations, it placed the response on hold pending ongoing investigations. The Information Commissioner found this delay unjustifiable under the Access to Information Act, as concerns about sensitive information should be addressed through exemptions, not by pausing the response. Health Canada subsequently provided a response, making a formal order unnecessary.

• Failure to respond within statutory time limits
• Justification for placing an access request on hold
• Timely access to information
• Application of exemptions versus delaying disclosure

The complainant alleged that Canada Post improperly withheld records related to a health and safety strategy report and invoicing, citing personal information, trade secrets, and confidential third-party information. The Information Commissioner found that Canada Post failed to demonstrate that certain information met the requirements for exemption under subsections 18.1(1) and paragraph 20(1)(b) of the Access to Information Act. Specifically, Canada Post could not prove the information was a trade secret, had a reasonable expectation of confidentiality, or was exclusively supplied by the third party. The Commissioner ordered Canada Post to disclose certain withheld information, and Canada Post agreed to comply.

• Whether information on an invoice is confidential third-party commercial information (s. 20(1)(b))
• Whether information constitutes a trade secret or confidential commercial information belonging to Canada Post (s. 18.1(1))
• Whether withheld information is publicly available
• Whether information was supplied by a third party

The complainant alleged that Transport Canada failed to respond to an access request within the 30-day timeframe required by the Access to Information Act. The request concerned records related to an issue paper on helicopter operations. The investigation found that Transport Canada did not meet its deadline due to delays in receiving records from an internal office. Although Transport Canada later stated the records were being processed under a separate request, the Commissioner ruled this did not constitute a complete response and ordered Transport Canada to provide a full response within 36 business days.

• Timeliness of response to access request
• Definition of a 'complete response'
• Internal delays in retrieving records
• Accountability for ATIP processing delays