
Décision 1028636-S — Ville de Laval
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This investigation examined Staples Canada's practices concerning the removal of personal information from returned laptops resold through its Openbox program. The Office of the Privacy Commissioner of Canada (OPC) found that Staples had deficiencies in its policies, procedures, and employee training regarding data wiping. Specifically, the OPC determined that Staples did not consistently ensure full data sanitization according to manufacturer guidelines, leading to residual personal information being found on some devices. Staples agreed to implement corrective measures, including updating procedures, enhancing training, and engaging third-party spot checks.

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