Canadian privacy & access decisions

The Office of the Information Commissioner (OIC) received nine complaints regarding Global Affairs Canada's (GAC) failure to respond to nine access requests within the statutory deadlines or taking unreasonable time extensions. GAC cited the COVID-19 pandemic as a significant factor impacting its ability to process these requests. Despite the challenges, GAC committed to providing a final response for all nine files by October 15, 2021. The Commissioner found all nine complaints to be well founded, indicating that GAC improperly delayed access to the requested information. This decision highlights the institution's obligation to meet timelines under the Access to Information Act, even when facing operational difficulties.

• Whether Global Affairs Canada failed to respond to access requests within the statutory deadlines
• Whether Global Affairs Canada took unreasonable time extensions for access requests