Global Affairs Canada (Re), 2021 OIC 26
The Office of the Information Commissioner (OIC) received nine complaints concerning Global Affairs Canada's failure to meet deadlines or take unreasonable time extensions in responding to access requests. In four cases, the institution cited the COVID-19 pandemic as a significant factor. Global Affairs committed to finalizing all nine requests by October 15, 2021. The OIC found all nine complaints to be well founded.
- Timeliness of response to access to information requests
- Impact of COVID-19 on institution's ability to process requests
- Reasonableness of time extensions
Complaints well founded
The institution failed to provide a response within the statutory time limits for nine access requests. Although the institution cited the COVID-19 pandemic as a reason for delays and committed to a future completion date, the complaints regarding the missed deadlines were found to be well founded.
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Global Affairs Canada committed to providing a final response for each of the nine files by October 15, 2021.
- s.9(1) ATIA
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