Canadian privacy & access decisions

An individual complained after receiving a promotional phone call from a hotel chain shortly after visiting its website, suspecting the hotel linked her IP address to her phone number. The hotel chain denied making such calls or collecting her personal information, stating the call was part of a telemarketing scam by an unrelated party. The OPC's investigation confirmed the calls were indeed a scam. The complainant suggested the hotel warn its customers, which the hotel did. The matter was resolved through the OPC's early resolution process.

• Whether the hotel chain collected the complainant's personal information (phone number) from her website visit
• Whether the promotional phone call originated from the hotel chain or an unrelated third party