PIPEDA findings #2015-020: Hotel chain alerts its clients about “special offer” telephone scam
An individual complained after receiving a promotional phone call from a hotel chain shortly after visiting its website, suspecting the hotel linked her IP address to her phone number. The hotel chain denied making such calls or collecting her personal information, stating the call was part of a telemarketing scam by an unrelated party. The OPC's investigation confirmed the calls were indeed a scam. The complainant suggested the hotel warn its customers, which the hotel did. The matter was resolved through the OPC's early resolution process.
- 1Whether the hotel chain collected the complainant's personal information (phone number) from her website visit
- 2Whether the promotional phone call originated from the hotel chain or an unrelated third party
- Source of call: Calls were a scam, not from institution
- Personal information collection: Institution did not collect personal information
- Customer warning: Institution agreed to warn customers
- Resolution process: Matter resolved through early resolution
Complaint early-resolved
The OPC determined that the promotional phone call was part of a telemarketing scam by an unrelated party, not the hotel chain. The hotel chain took appropriate measures to notify its customers of the scam, satisfying the complainant.
The hotel chain notified its customers about the telemarketing scam.
This summary is informational only and not legal advice.
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