PIPEDA findings #2015-020: Hotel chain alerts its clients about “special offer” telephone scam
A complainant was concerned that a hotel chain linked her IP address to her phone number after she received a promotional phone call. The hotel chain clarified that it does not engage in promotional calls and that the call was a fraudulent telemarketing scam by an unrelated party. The complainant suggested the hotel warn its customers about such scams, which the hotel did, leading to the matter being resolved.
- Unauthorized collection of personal information
- Misrepresentation by a third party
- Complainant's concern about IP address linkage to phone number
Complaint resolved through early resolution
The investigation determined the phone call was a fraudulent scam unrelated to the hotel chain's activities, and the hotel took appropriate measures to notify customers of the scam.
AI-generated summary for reference only. Always verify against the official decision ↗
The hotel chain notified its customers of the telemarketing scam.
This summary is informational only and not legal advice.