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Canadian privacy & access decisions

The comprehensive archive of federal, provincial, and territorial commissioner decisions — each with a plain-language summary.

1,506 decisions matching
OntarioMunicipal Freedom of Information and Protection of Privacy Act
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Order MO-4549

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OntarioFreedom of Information and Protection of Privacy Act
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Order PO-4531

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OntarioFreedom of Information and Protection of Privacy Act
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Order PO-4530

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Federal (Canada)Access to Information ActOIC Order (ATIA s.36.1, binding)
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Jul 17, 20245823-01796Indexed Apr 21, 2026

Veterans Affairs Canada, 5823-01796

The Information Commissioner ordered Veterans Affairs Canada to provide a complete response to the access request no later than September 6, 2024.

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Access to Information ActOIC Order (ATIA s.36.1, binding)

Veterans Affairs Canada, 5823-01796

Jul 17, 20245823-01796

The Information Commissioner ordered Veterans Affairs Canada to provide a complete response to the access request no later than September 6, 2024.

Federal (Canada)Access to Information ActNot well-founded
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Jul 17, 20245822-03587Indexed Jun 30, 2026

Canada Border Services Agency (Re), 2024 OIC 43

Canada Border Services Agency

The complainant alleged that the Canada Border Services Agency (CBSA) improperly withheld the complete source code for the ArriveCAN application under subsection 16(2) of the Access to Information Act. CBSA argued that disclosing the source code could reasonably be expected to facilitate the commission of an offence by allowing malicious actors to hack the application, impersonate it, or expose security vulnerabilities, thereby risking personal information. The OIC found that at the time of the request in September 2022, when ArriveCAN was mandatory and collected sensitive personal data, the disclosure of the source code could indeed facilitate an offence. The Commissioner also concluded that CBSA reasonably exercised its discretion by weighing the public interest in disclosure against the risks. Furthermore, the OIC accepted CBSA's argument that severance of the source code was not reasonable due to the unknown locations of potential vulnerabilities. Consequently, the complaint was deemed not well founded.

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Access to Information ActNot well-founded

Canada Border Services Agency (Re), 2024 OIC 43

Jul 17, 20245822-03587
Adjudicator: Caroline Maynard
Plain-Language Summary

The complainant alleged that the Canada Border Services Agency (CBSA) improperly withheld the complete source code for the ArriveCAN application under subsection 16(2) of the Access to Information Act. CBSA argued that disclosing the source code could reasonably be expected to facilitate the commission of an offence by allowing malicious actors to hack the application, impersonate it, or expose security vulnerabilities, thereby risking personal information. The OIC found that at the time of the request in September 2022, when ArriveCAN was mandatory and collected sensitive personal data, the disclosure of the source code could indeed facilitate an offence. The Commissioner also concluded that CBSA reasonably exercised its discretion by weighing the public interest in disclosure against the risks. Furthermore, the OIC accepted CBSA's argument that severance of the source code was not reasonable due to the unknown locations of potential vulnerabilities. Consequently, the complaint was deemed not well founded.

Key Issues
  • Whether disclosure of the ArriveCAN source code could reasonably be expected to facilitate the commission of an offence under s.16(2) ATIA
  • Whether CBSA reasonably exercised its discretion in deciding not to disclose the information under s.16(2) ATIA
  • Whether severance of the source code was reasonable under s.25 ATIA
Federal (Canada)Access to Information ActWell-founded
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Jul 17, 20245823-01723Indexed Jun 30, 2026

5823-01723 — Impact Assessment Agency of Canada

Impact Assessment Agency of Canada

The complainant alleged that the Impact Assessment Agency of Canada (IAAC) took an unreasonable extension of time to respond to an access request for communications related to designated projects in Western Canada. IAAC had extended the response time by 880 days, citing paragraphs 9(1)(a), (b), and (c) of the Access to Information Act. The Commissioner found that while the request involved a large volume of records, IAAC failed to demonstrate that the 820-day extension taken under paragraph 9(1)(a) was reasonable, particularly regarding its estimated monthly review rate. Consequently, the Commissioner concluded that IAAC was deemed to have refused access under subsection 10(3) of the Act. The Commissioner ordered IAAC to provide a complete response to the access request by April 23, 2025. IAAC's President confirmed that the agency would implement the order, outlining steps to increase processing capacity and optimize ATIP processes.

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Access to Information ActWell-founded

5823-01723 — Impact Assessment Agency of Canada

Jul 17, 20245823-01723
Adjudicator: Caroline Maynard
Plain-Language Summary

The complainant alleged that the Impact Assessment Agency of Canada (IAAC) took an unreasonable extension of time to respond to an access request for communications related to designated projects in Western Canada. IAAC had extended the response time by 880 days, citing paragraphs 9(1)(a), (b), and (c) of the Access to Information Act. The Commissioner found that while the request involved a large volume of records, IAAC failed to demonstrate that the 820-day extension taken under paragraph 9(1)(a) was reasonable, particularly regarding its estimated monthly review rate. Consequently, the Commissioner concluded that IAAC was deemed to have refused access under subsection 10(3) of the Act. The Commissioner ordered IAAC to provide a complete response to the access request by April 23, 2025. IAAC's President confirmed that the agency would implement the order, outlining steps to increase processing capacity and optimize ATIP processes.

Key Issues
  • Whether the extension of time taken under s.9(1)(a) was for a reasonable period
  • Whether the request was for a large number of records
  • Whether meeting the 30-day deadline would unreasonably interfere with the institution’s operations
  • Whether the institution is deemed to have refused access under s.10(3)
Federal (Canada)Access to Information ActOIC Order (ATIA s.36.1, binding)
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Jul 17, 20245823-02185Indexed Apr 21, 2026

Health Canada, 5823-02185

The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than the 60th business day following the date on the final report.

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Access to Information ActOIC Order (ATIA s.36.1, binding)

Health Canada, 5823-02185

Jul 17, 20245823-02185

The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than the 60th business day following the date on the final report.

Federal (Canada)Access to Information ActNot well-founded
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Jul 17, 20245823-04529Indexed Jun 30, 2026

5823-04529 — Royal Canadian Mounted Police

Royal Canadian Mounted Police

The complainant alleged that the Royal Canadian Mounted Police (RCMP) improperly withheld their DNA profile, generated from a biological sample, under subsection 24(1) of the Access to Information Act. The RCMP argued that section 6.6 of the DNA Identification Act, which is listed in Schedule II of the Access to Information Act, prohibits the disclosure of information contained in the DNA data bank. The Commissioner found that the DNA Identification Act indeed restricts the communication of such information, except in specific, limited circumstances not applicable to an access to information request. Therefore, the Commissioner concluded that the RCMP correctly applied subsection 24(1) to withhold the complainant's DNA profile. The complaint was found to be not well founded.

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Access to Information ActNot well-founded

5823-04529 — Royal Canadian Mounted Police

Jul 17, 20245823-04529
Adjudicator: Caroline Maynard
Plain-Language Summary

The complainant alleged that the Royal Canadian Mounted Police (RCMP) improperly withheld their DNA profile, generated from a biological sample, under subsection 24(1) of the Access to Information Act. The RCMP argued that section 6.6 of the DNA Identification Act, which is listed in Schedule II of the Access to Information Act, prohibits the disclosure of information contained in the DNA data bank. The Commissioner found that the DNA Identification Act indeed restricts the communication of such information, except in specific, limited circumstances not applicable to an access to information request. Therefore, the Commissioner concluded that the RCMP correctly applied subsection 24(1) to withhold the complainant's DNA profile. The complaint was found to be not well founded.

Key Issues
  • Whether the information requested (complainant's DNA profile) is subject to subsection 24(1) of the Access to Information Act
  • Whether section 6.6 of the DNA Identification Act prohibits the disclosure of the requested information
  • Whether the DNA Identification Act is listed in Schedule II of the Access to Information Act
AlbertaPersonal Information Protection Act
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P2024-06 & H2024-02

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British ColumbiaFreedom of Information and Protection of Privacy Act
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F24-64 — BC OIPC order 2838

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British ColumbiaFreedom of Information and Protection of Privacy Act
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F24-65 — BC OIPC order 2839

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British ColumbiaFreedom of Information and Protection of Privacy Act
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F24-62 — BC OIPC order 2836

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British ColumbiaFreedom of Information and Protection of Privacy Act
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F24-63 — BC OIPC order 2837

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Federal (Canada)Access to Information ActOIC Order (ATIA s.36.1, binding)
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Jul 16, 20245823-02856Indexed Apr 21, 2026

Health Canada, 5823-02856

The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than March 31, 2025.

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Access to Information ActOIC Order (ATIA s.36.1, binding)

Health Canada, 5823-02856

Jul 16, 20245823-02856

The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than March 31, 2025.

Federal (Canada)Access to Information ActOIC Order (ATIA s.36.1, binding)
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Jul 16, 20245823-04402Indexed Apr 21, 2026

Health Canada, 5823-04402

The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than the 36th business day following the date of the final report.

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Access to Information ActOIC Order (ATIA s.36.1, binding)

Health Canada, 5823-04402

Jul 16, 20245823-04402

The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than the 36th business day following the date of the final report.