Canadian privacy & access decisions

The complainant alleged that Immigration, Refugees and Citizenship Canada (IRCC) failed to disclose all information sought under the Privacy Act, specifically regarding the cancellation and reissuing of visas for the complainant and her children. The investigation found that IRCC initially narrowed the scope of the request without the complainant's approval and did not conduct a sufficiently broad search for records. The OPC determined that IRCC did not initially conduct a reasonable search for records. However, during the investigation, IRCC expanded its search to include additional offices and a specific former employee's correspondence. Although no additional records were found, IRCC's subsequent efforts satisfied the OPC that it had met its obligations under the Act.

• Whether IRCC conducted a reasonable search for records responsive to the access request
• Whether IRCC improperly reduced the scope of the request without the complainant's approval
• Whether IRCC tasked all appropriate Offices of Primary Interest (OPIs) in its initial search