Canadian privacy & access decisions

A complainant alleged that Jet Airways did not provide complete access to her personal information following an incident where she and her companion were denied boarding. The airline cited solicitor-client privilege, litigation privilege, and formal dispute resolution processes as reasons for withholding certain documents. The OPC found the complaint well-founded regarding the airline's failure to respond within the statutory timeframe and its improper application of the formal dispute resolution exemption. However, the OPC could not make a finding on the privilege claims due to legal precedents limiting its ability to investigate privileged documents.

• Timeliness of response to access request
• Applicability of solicitor-client and litigation privilege exemptions
• Applicability of formal dispute resolution exemption
• Overbroad claims of privilege