Canadian Privacy Decisions

This investigation concerned a complaint that the Canada Border Services Agency (CBSA) violated the Privacy Act by requiring border services officers (BSOs) to wear name tags displaying their surnames. Complainants argued this was an unreasonable invasion of privacy and exposed them to potential harm. The Office of the Privacy Commissioner of Canada (OPC) found that while the names were personal information, they fell under an exception in the Privacy Act relating to information about an individual's position or functions within a government institution. Therefore, the requirement to display surnames on name tags did not violate the Act.

• Whether displaying surnames on name tags constitutes personal information under the Privacy Act.
• Whether displaying surnames on name tags is an unreasonable invasion of privacy.
• Whether the requirement to display surnames on name tags violates the use and disclosure provisions of the Privacy Act.
• Whether the exception for information relating to an individual's position or functions applies to surnames on name tags.