Canadian Privacy Decisions

An individual complained that a department store's method for collecting provincial tax exemption information exposed customers' personal data to other customers. The store used a petition-style form where multiple customers' information was visible. Following the complaint, the store revised its process by implementing a new form and reconfiguring cash registers to generate individual receipts that were then secured. The complainant was satisfied with the changes, and the matter was settled.

• Visibility of personal information to other customers
• Safeguarding of personal information during collection
• Adequacy of corrective measures to protect privacy