Settled case summary #29 — A department store
An individual complained that a department store's method for collecting provincial tax exemption information exposed customers' personal data to other customers. The store used a petition-style form where multiple customers' information was visible. Following the complaint, the store revised its process by implementing a new form and reconfiguring cash registers to generate individual receipts that were then secured. The complainant was satisfied with the changes, and the matter was settled.
- Visibility of personal information to other customers
- Safeguarding of personal information during collection
- Adequacy of corrective measures to protect privacy
Complaint settled during the investigation
The store took satisfactory steps to address the privacy risks by changing its collection method and securing the information, leading the complainant to consider the matter settled.
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The department store revised its collection process to ensure customer information was not visible to others and was properly secured.
- Principle 4.9 PIPEDA
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