Canadian privacy & access decisions

A landlord complained that a telecommunications firm disclosed his personal account information, including debt details, to his tenant without consent. The firm had merged the landlord's existing account with the tenant's new account because they shared the same address. This led to the firm demanding payment from the tenant for services he had not ordered and disclosing the landlord's information during collection attempts. The tenant then confronted the landlord, accusing him of debt evasion and threatening to vacate. The landlord filed a complaint with the OPC, alleging unauthorized disclosure of his personal information.

• Whether the telecommunications firm disclosed the landlord's personal information without consent
• Whether the firm was responsible for merging the accounts and the subsequent unauthorized disclosure