Canadian privacy & access decisions

An employee of a national transportation company complained about the security of personal information in an automated crew management system. The complainant was concerned that unauthorized personnel, particularly union representatives, could access sensitive data like date of birth, social insurance number, wage rates, and vacation eligibility. While some information was not accessible to union representatives, the company agreed to modify the system. The adjustments ensured that screens would no longer display Social Insurance Numbers, birth dates, and health information. As the complainant's concerns were addressed, the case was considered settled.

• Whether employee personal information in an automated crew management system was adequately protected from unauthorized access
• Whether union representatives had unauthorized access to sensitive employee personal information