Canadian privacy & access decisions

The complainant alleged that the Public Health Agency of Canada (PHAC) took an unreasonable extension of time to respond to an access request for records related to social distancing guidance. PHAC claimed a 1,380-day extension under paragraphs 9(1)(a) and 9(1)(b) of the Access to Information Act, setting the response due date to February 11, 2027. The OIC investigated whether PHAC met the requirements for such an extension. PHAC demonstrated that its calculation was logical and supportable, and that processing the request in a shorter timeframe would unreasonably interfere with its operations. The OIC concluded that PHAC had met all the requirements of the Act for the extension. Consequently, the complaint was found to be not well founded, and the extension was deemed reasonable.

• Whether the 1,380-day extension of time claimed by PHAC under s.9(1)(a) and s.9(1)(b) was reasonable
• Whether PHAC's calculation of the time extension was sufficiently logical and supportable
• Whether providing access within a materially lesser period would unreasonably interfere with PHAC's operations
• Whether consultations could reasonably be completed within 30 days

The complainant alleged that National Defence (DND) failed to respond to an access request within the statutory time limits, as required by section 7 of the Access to Information Act. The request sought the total number of accommodation and exemption requests related to the CAF COVID-19 vaccination mandate, including approvals, denials, and those under review. DND received the request and extended the response period by 60 days under paragraph 9(1)(a), setting a new deadline of May 15, 2023. However, DND did not respond by this extended date, leading to a deemed refusal under subsection 10(3). The investigation revealed that delays were caused by a lack of responsiveness from two Offices of Primary Interest (OPIs) within DND, preventing the access to information unit from processing the request. The Commissioner found the delay unacceptable and ordered DND to complete record retrieval and provide a full response within 36 business days. DND subsequently agreed to implement the order.

• Whether National Defence responded to the access request within the statutory time limits
• Whether National Defence is deemed to have refused access under subsection 10(3) ATIA
• Whether the delay in responding was due to internal OPI unresponsiveness