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Canadian privacy & access decisions

The comprehensive archive of federal, provincial, and territorial commissioner decisions — each with a plain-language summary.

1,249 decisions matching
British ColumbiaPersonal Information Protection Act
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Report of findings: Joint investigation of Clearview AI, Inc.

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AlbertaPersonal Information Protection Act
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P2021-IR-01

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OntarioPersonal Health Information Protection Act
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PHIPA DECISION 140

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Federal (Canada)Access to Information ActNot well-founded
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Feb 3, 20215819-01344Indexed Jun 30, 2026

5819-01344 — Canada Revenue Agency

Canada Revenue Agency

The complainant alleged that the Canada Revenue Agency (CRA) improperly withheld information under subsection 24(1) of the Access to Information Act. The request sought income-related information regarding business ownership for a specific individual. The CRA claimed that the information was exempt from disclosure because section 241 of the Income Tax Act (ITA) restricts its release. The Office of the Information Commissioner (OIC) found that the requested information constituted "taxpayer information" as defined in subsection 241(10) of the ITA, meaning it related to an identifiable taxpayer (not the complainant) and was obtained by the CRA for administering the ITA. Consequently, the OIC concluded that the information met the requirements for exemption under subsection 24(1) of the ATIA. The complaint was therefore deemed not well founded.

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Access to Information ActNot well-founded

5819-01344 — Canada Revenue Agency

Feb 3, 20215819-01344
Adjudicator: Caroline Maynard
Plain-Language Summary

The complainant alleged that the Canada Revenue Agency (CRA) improperly withheld information under subsection 24(1) of the Access to Information Act. The request sought income-related information regarding business ownership for a specific individual. The CRA claimed that the information was exempt from disclosure because section 241 of the Income Tax Act (ITA) restricts its release. The Office of the Information Commissioner (OIC) found that the requested information constituted "taxpayer information" as defined in subsection 241(10) of the ITA, meaning it related to an identifiable taxpayer (not the complainant) and was obtained by the CRA for administering the ITA. Consequently, the OIC concluded that the information met the requirements for exemption under subsection 24(1) of the ATIA. The complaint was therefore deemed not well founded.

Key Issues
  • Whether the requested information falls under the definition of "taxpayer information" in subsection 241(10) of the Income Tax Act
  • Whether section 241 of the Income Tax Act restricts the disclosure of the requested information
  • Whether subsection 24(1) of the Access to Information Act applies to exempt the information from disclosure
Newfoundland and LabradorAccess to Information and Protection of Privacy Act, 2015
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A-2021-006 — Department of Justice and Public Safety

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SaskatchewanFreedom of Information and Protection of Privacy Act
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Review Report 065-2020 — Saskatchewan Human Rights Commission

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Federal (Canada)Access to Information ActOIC Order (ATIA s.36.1, binding)
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Feb 2, 20215820-01453Indexed Apr 21, 2026

Correctional Service of Canada, 5820-01453

The Information Commissioner ordered Correctional Service of Canada to provide a final response to the access request submitted on December 3, 2018.

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Access to Information ActOIC Order (ATIA s.36.1, binding)

Correctional Service of Canada, 5820-01453

Feb 2, 20215820-01453

The Information Commissioner ordered Correctional Service of Canada to provide a final response to the access request submitted on December 3, 2018.

Federal (Canada)Personal Information Protection and Electronic Documents ActWell-founded
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Feb 2, 2021PIPEDA Findings #2021-001Indexed Jun 30, 2026

PIPEDA Findings #2021-001: Joint investigation of Clearview AI, Inc. by the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, the Information and Privacy Commissioner for British Columbia, and the Information Privacy Commissioner of Alberta

Clearview AI, Inc.

A joint investigation by Canadian privacy commissioners examined Clearview AI's facial recognition tool, which scraped billions of images from public websites to create a database for law enforcement and other users. Clearview argued that Canadian privacy laws did not apply due to a lack of jurisdiction and that the information was "publicly available," thus exempt from consent requirements. The Offices asserted jurisdiction, finding a real and substantial connection to Canada through Clearview's marketing and use by Canadian entities. They determined Clearview failed to obtain requisite consent, as the "publicly available" exception did not apply to sensitive biometric data scraped from social media for unrelated purposes. Furthermore, Clearview's mass collection and use of sensitive facial biometric information for commercial purposes were deemed inappropriate. In Quebec, Clearview also failed to report its biometric database and obtain express consent as required by law. The matter was found to be well-founded, with recommendations for Clearview to cease operations in Canada and delete Canadian data, which Clearview did not commit to implementing.

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Personal Information Protection and Electronic Documents ActWell-founded

PIPEDA Findings #2021-001: Joint investigation of Clearview AI, Inc. by the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, the Information and Privacy Commissioner for British Columbia, and the Information Privacy Commissioner of Alberta

Feb 2, 2021PIPEDA Findings #2021-001
Adjudicator: Daniel Therrien
Plain-Language Summary

A joint investigation by Canadian privacy commissioners examined Clearview AI's facial recognition tool, which scraped billions of images from public websites to create a database for law enforcement and other users. Clearview argued that Canadian privacy laws did not apply due to a lack of jurisdiction and that the information was "publicly available," thus exempt from consent requirements. The Offices asserted jurisdiction, finding a real and substantial connection to Canada through Clearview's marketing and use by Canadian entities. They determined Clearview failed to obtain requisite consent, as the "publicly available" exception did not apply to sensitive biometric data scraped from social media for unrelated purposes. Furthermore, Clearview's mass collection and use of sensitive facial biometric information for commercial purposes were deemed inappropriate. In Quebec, Clearview also failed to report its biometric database and obtain express consent as required by law. The matter was found to be well-founded, with recommendations for Clearview to cease operations in Canada and delete Canadian data, which Clearview did not commit to implementing.

Key Issues
  • Whether the Canadian privacy commissioners had jurisdiction over Clearview AI's activities.
  • Whether Clearview AI obtained requisite consent for its collection, use, and disclosure of personal information under PIPEDA, PIPA AB, PIPA BC, and Quebec's Private Sector Act.
  • Whether the "publicly available" information exception applied to Clearview AI's collection of images from public websites.
  • Whether Clearview AI's collection, use, and disclosure of personal information was for an appropriate purpose under PIPEDA, PIPA AB, PIPA BC, and Quebec's Private Sector Act.
  • Whether Clearview AI satisfied its biometric obligations in Quebec, specifically regarding reporting the creation of a biometric database and obtaining express consent under the LCCJTI.
  • Whether Clearview AI's activities were protected by freedom of expression under the Canadian Charter of Rights and Freedoms.
QuebecAct respecting the protection of personal information in the private sector
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2021 QCCAI 21 — AGIR

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QuebecAct respecting access to documents held by public bodies and the protection of personal information
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2021 QCCAI 34 — Ministère de la Sécurité publique

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Newfoundland and LabradorAccess to Information and Protection of Privacy Act, 2015
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A-2021-005 — Executive Council

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British ColumbiaFreedom of Information and Protection of Privacy Act
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F21-05 — BC OIPC order 2361

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OntarioMunicipal Freedom of Information and Protection of Privacy Act
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Order MO-4005

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OntarioMunicipal Freedom of Information and Protection of Privacy Act
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Order MO-4004-R

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QuebecAct respecting access to documents held by public bodies and the protection of personal information
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Décision - Gamache c. CISSS du Bas-St-Laurent - 2021 QCCAI 17

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