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Act respecting access to documents held by public bodies and the protection of personal information
2021 QCCAI 101 — Barreau du Québec
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Canadian Privacy Decisions
Canadian Privacy Decisions
The comprehensive archive of Canadian privacy decisions from federal, provincial, and territorial commissioners — with AI-summarized plain-language summaries for every decision.
1,168 decisions matching
Governing law
ATIA (Alberta)FOIP (Alberta)HIA (Alberta)PIPA (Alberta)POPAE-Health ActFIPPA (British Columbia)PIPA (British Columbia)ATIA (Federal (Canada))CASLPIPEDAPrivacy ActFIPPA (Manitoba)PHIA (Manitoba)PHIPAARTIPPAATIPPA, 2015PHIA (Newfoundland and Labrador)FOIPOPMGA Part XXPHIA (Nova Scotia)PIIDPACYFSAFIPPA (Ontario)MFIPPAPHIPAFOIPPHIA (Prince Edward Island)Health Information ActPrivate-Sector ActPublic Bodies ActFOIP (Saskatchewan)HIPALA FOIP
Outcome
OIC Order (ATIA s.36.1, binding)Well-foundedWell-founded & resolvedWell-founded & conditionally resolvedWell-founded & unresolvedNot well-foundedAction warranteds.6.1 Application Granted (refusal authorized)s.6.1 Application Denied (must respond)SettledResolvedEarly-resolvedDiscontinuedWithdrawnDeclined to investigateNo jurisdiction
Decision Type
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Act respecting access to documents held by public bodies and the protection of personal information
2021 QCCAI 73 — Université du Québec à Montréal
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Act respecting access to documents held by public bodies and the protection of personal information
2021 QCCAI 79 — CISSS des Laurentides
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Act respecting the protection of personal information in the private sector
2021 QCCAI 81 — Première générale Gatineau
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Freedom of Information and Protection of Privacy Act
21-04 — Justice
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Freedom of Information and Protection of Privacy Act
REVIEW REPORT 295-2019, 296-2019 — SaskBuilds Corporation and Ministry of SaskBuilds and Procurement
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Freedom of Information and Protection of Privacy Act
Review Report 297-2019 — Ministry of SaskBuilds and Procurement (formerly SaskBuilds Corporation)
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Freedom of Information and Protection of Privacy Act
Order PO-4134-R
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Freedom of Information and Protection of Privacy Act
Order PO-4132-R
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Freedom of Information and Protection of Privacy Act
Order PO-4130
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Freedom of Information and Protection of Privacy Act
Order PO-4133
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Municipal Freedom of Information and Protection of Privacy Act
Order MO-4034
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Personal Health Information Protection Act
PHIPA DECISION 143
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Freedom of Information and Protection of Privacy Act
Order PO-4131-R
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Federal (Canada)Personal Information Protection and Electronic Documents ActWell-founded & conditionally resolved
Mar 30, 2021PIPEDA Findings #2021-004· Indexed Apr 12, 2026
PIPEDA Findings #2021-004: Company’s employees bypassed authentication protocols allowing fraudsters to repeatedly access customer’s account
Fido Solutions Inc.
This investigation concerned a complaint that Fido Solutions Inc. failed to safeguard a customer's personal information, allowing fraudsters to access and alter account details. It was found that Fido's customer service representatives repeatedly failed to follow authentication protocols, leading to unauthorized access. Additionally, the complaint alleged Fido failed to provide a requested transcript in an understandable format. Fido has committed to implementing enhanced safeguards regarding authentication protocols and has since provided the requested transcripts.