
2018 QCCAI 87 — CISSS des Laurentides
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The complainant alleged that a courier company disclosed her personal information without consent by delivering a package addressed to her to her neighbour. The investigation found that the courier company had contravened PIPEDA's consent principle by not obtaining consent directly from the complainant for its practice of delivering packages to neighbours, nor by demonstrating due diligence to ensure the shipper had obtained such consent. In response to the OPC's recommendations, the courier company committed to ending the practice of delivering to neighbours, and this commitment was confirmed.

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