
2020 QCCAI 126 — Régie du bâtiment
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A Canadian returning to Canada complained that the Canada Border Services Agency (CBSA) contravened the Privacy Act by requiring him to provide his cell phone passcode for inspection. The OPC found that while the CBSA has the authority under the Customs Act to require passcodes, it must follow its own policies and only retain personal information when necessary. The CBSA acknowledged policy failures and committed to improved training and policy revisions.

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