
Order MO-4691
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The complainant alleged that the Department of National Defence (DND) failed to respond to an access request within the 30-day period required by the Access to Information Act. The request was for a specific document dated November 8, 2018. The investigation found that DND did not respond by the deadline and was therefore deemed to have refused access. The delay was caused by a subordinate office (CFINTCOM) taking an unacceptably long time to retrieve the requested records. The Information Commissioner ordered DND to provide a complete response within 36 business days.
The complainant alleged that National Defence (DND) failed to respond to an access request for a specific report and associated documents within the mandatory 30-day timeframe. The investigation found that DND did not provide a response by the deadline, and a delay by an internal Office of Primary Interest (OPI) in retrieving records was deemed unacceptable. The Information Commissioner found the complaint well-founded and ordered DND to provide a complete response within 36 business days.

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