5824-00645 — Shared Services Canada
The complainant alleged that Shared Services Canada (SSC) took an unreasonable amount of time to respond to an access request for records related to solicitation documents. The Information Commissioner found SSC's benchmark for processing records and its inclusion of anticipated delays from new ATIP Express software to be unreasonable. While acknowledging SSC's difficulties with the software, the Commissioner stressed that it should not impede access rights. The Commissioner found the extension to be unreasonable and ordered interim releases and a complete response by September 30, 2025.


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