The comprehensive archive of federal, provincial, and territorial commissioner decisions — each with a plain-language summary.
The OIC ordered Privy Council Office to provide a complete response to the access request no later than 60 day days following the date of the final report..
The OIC ordered Health Canada to provide a complete response to the access request no later than 60 business days following the date of the final report..
The OIC ordered Privy Council Office to provide a complete response to the access request no later than 60 business days following the date of the final report..
The OIC ordered Health Canada to provide a complete response to the access request no later than 36 business days following the date of the final report..
The OIC ordered Health Canada to provide a complete response to the access request no later than 36 business days following the date of the final report..
The OIC ordered Health Canada to provide a complete response to the access request no later than 36 business days following the date of the final report..
The OIC ordered Privy Council Office to provide a complete response to the access request no later than 36 business days following the date of the final report..
The OIC ordered Health Canada to provide a complete response to the access request no later than 36 business days following the date of the final report..
The OIC ordered Privy Council Office to provide a complete response to the access request no later than 36 business days following the date of the final report..
The OIC ordered Privy Council Office to provide a complete response to the access request no later than 60 days following the date of the final report..
The OIC ordered National Defence to provide a complete response to the access request no later than 36 business days after the date of the final report..
The complainant alleged that Transport Canada failed to respond to an access request within the statutory 30-day period and improperly handled the request before opening the file. The request sought correspondence related to the Greater Toronto Airports Authority (GTAA) concerning noise, flight path changes, passenger-based formulas, and airspace redesign. The investigation found that Transport Canada did not respond within the 30-day timeframe, largely due to delays from a primary Office of Primary Interest (OPI) in retrieving records, exacerbated by a building fire that prevented access to paper records. Electronic records were also not processed while waiting for paper records. However, the Commissioner found that Transport Canada did not improperly handle the request initially, as it reasonably sought clarification when the request did not explicitly name the institution. The complaint regarding the delay was found to be well-founded, and Transport Canada was ordered to provide a complete response within 120 business days. Transport Canada indicated it would not fully implement the order, stating it would provide an interim response instead.
The complainant alleged that the Privy Council Office (PCO) failed to conduct a reasonable search for records related to a previous access request (A-2012-00683) and a 10-page "Lessons Learned" document. The OIC found that PCO did not provide sufficient evidence to demonstrate that a reasonable search had been conducted, particularly regarding a second search by its Records Operations unit for which details were lacking. The Commissioner concluded that PCO did not conduct a reasonable search. Consequently, the complaint was deemed well founded, and PCO was ordered to conduct a new search, process any additional records found, and provide a supplementary response to the complainant within 36 business days. PCO did not indicate whether it would comply with the order.
The Information Commissioner ordered National Defence to provide a complete response to the access request no later than 36 business days following the date of the final report.
The Information Commissioner ordered National Defence to provide a complete response to the access request no later than 36 business days after the date of the final report.
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