Transport Canada (Re), 2026 OIC 35
The complainant alleged that Transport Canada failed to respond to an access to information request within the legislated 30-day timeframe. The request, for correspondence regarding the Greater Toronto Airports Authority, was significantly delayed due to the slow retrieval of records by a key office within Transport Canada, further exacerbated by a building fire. The Information Commissioner found the complaint to be well-founded, ordering Transport Canada to provide a complete response within 120 business days.
- Timeliness of response to access request
- Institution's duty to assist requesters
- Impact of building fire on record retrieval
- Processing of electronic vs. paper records
Complaint well founded
Transport Canada failed to respond to the access request within the 30-day period mandated by the Access to Information Act. The delays were primarily caused by the inefficient handling and retrieval of records by an internal office, despite the complainant's request being properly submitted.
AI-generated summary for reference only. Always verify against the official decision ↗
Transport Canada was ordered to provide a complete response to the access request no later than 120 business days following the date of the final report.
- s.7 ATIA
- s.9 ATIA
- s.10(3) ATIA
- s.30(1)(a) ATIA
- s.30(1)(f) ATIA
- s.4(2.1) ATIA
This is an informational summary only and does not constitute legal advice.