Federal (Canada) privacy & access decisions

The complainant alleged that Innovation, Science and Economic Development Canada (ISED) used inaccurate personal information about him when staffing a position. ISED acknowledged that its Human Resources officials mistakenly selected the complainant's profile in the MyGCHR system instead of another individual with the same name, leading to the complainant being 'hired' by ISED and 'terminated' from his position at Public Services and Procurement Canada (PSPC). This error caused the complainant to miss pay periods. The OPC found that ISED did not take all reasonable steps to ensure the accuracy of the personal information, as officials only used first and last names for the search and did not verify with additional identifiers like a Personal Record Identifier (PRI) or date of birth. The complaint was found to be well-founded, but ISED has since implemented a new policy requiring staff to validate identities using multiple data fields.

• Whether the information at issue constituted personal information under section 3 of the Privacy Act
• Whether ISED took all reasonable steps to ensure that the personal information it used for an administrative purpose was as accurate, up-to-date and complete as possible, as required by subsection 6(2) of the Privacy Act

A federal inmate complained that Correctional Service Canada (CSC) repeatedly denied him access to his personal information, specifically video and audio recordings, in contravention of the Privacy Act. This complaint followed a similar investigation in 2012 where the OPC found serious deficiencies in CSC's handling of the complainant's requests, including failure to retain video recordings before destruction. In the current investigation, the OPC found that CSC again failed to retrieve and retain requested video recordings within their short retention period in two cases, and failed to respond to four other requests for grievance-related records. The OPC concluded that CSC contravened subsection 12(1) of the Privacy Act by denying the complainant access to his personal information. CSC accepted the OPC's recommendations to improve its processes for handling access requests for records with short retention periods and to respond to outstanding requests.

• Whether CSC contravened subsection 6(1) of the Privacy Act by failing to retain personal information for a prescribed period
• Whether CSC contravened subsection 12(1) of the Privacy Act by failing to provide access to personal information
• Whether CSC contravened subsection 16(3) of the Privacy Act by failing to respond to access requests within statutory time limits
• Whether CSC appropriately applied paragraph 22(1)(c) of the Privacy Act to withhold video recordings
• Whether CSC appropriately applied section 26 of the Privacy Act to withhold video recordings
• Whether CSC made reasonable efforts to secure video recordings before destruction as per previous OPC recommendations
• Whether CSC's processes for handling access requests for records with short retention periods are adequate

The complaint alleged that the Department of National Defence (DND) improperly disclosed deceased Canadian Forces (CF) members’ medical records to Military Police (MP) investigators for "sudden death suicide investigations" under paragraph 8(2)(e) of the Privacy Act, without due consideration for necessity. Complainants argued that CF-NIS investigations should be limited to determining if wounds were self-inflicted, not broader medical history. DND contended that its Directorate of Access to Information and Privacy (DAIP) was not required to "look behind" facially valid requests, and that the lawfulness of an investigation was the responsibility of the investigative body. The Office of the Privacy Commissioner (OPC) found the allegation that DND failed to properly assess the necessity of the information sought under s. 8(2)(e) to be not well-founded, concluding that DAIP generally exercised sufficient scrutiny. However, the OPC also found that DND failed to meet its obligations under subsection 8(4) of the Privacy Act and section 7 of the Privacy Regulations by not retaining copies of 8(2)(e) request forms in several cases and lacking comprehensive records of disclosures. This constituted a well-founded finding regarding DND's recordkeeping practices. The OPC recommended DND update its policies to ensure retention of all request forms, confirmation of statutory authority for investigations, and maintenance of comprehensive disclosure records. DND committed to implementing these recommendations within six months.

• Whether DND's Directorate of Access to Information and Privacy (DAIP) improperly granted full access to deceased Canadian Forces (CF) members’ medical records under paragraph 8(2)(e) of the Privacy Act.
• Whether the DAIP gave due consideration to the necessity of the requested records for the investigation.
• Whether CF-NIS requests for medical records were permissible under paragraph 8(2)(e) given their internal policies limiting the scope of suicide investigations.
• Whether DND's recordkeeping practices for 8(2)(e) requests and disclosures were consistent with subsection 8(4) of the Privacy Act and section 7 of the Privacy Regulations.
• Whether the DAIP should verify the statutory authority under which an investigative body's lawful investigation is being conducted, in line with the TBS Directive.

The OPC received complaints alleging that Correctional Service Canada (CSC) contravened the Privacy Act by intercepting cell phone conversations and text messages near Warkworth Institution. CSC confirmed intercepting six text messages but denied recording conversations, stating it did not intend to collect text messages. The investigation found that CSC used a cell-site simulator, operated by a contractor, to detect unauthorized cell phone use by inmates. While the collection of metadata was deemed consistent with the Act due to security concerns, the interception of text message content was not authorized. The OPC concluded that CSC was responsible for the contractor's actions and that the collection of text messages contravened the Privacy Act. The complaints were found to be well-founded.

• Whether cell phone metadata constitutes personal information under the Privacy Act
• Whether text messages constitute personal information under the Privacy Act
• Whether the collection of cell phone metadata by CSC was consistent with section 4 of the Privacy Act
• Whether the interception and collection of text message content by CSC was consistent with section 4 of the Privacy Act
• Whether CSC is responsible for the actions of its contractor in collecting personal information

Four complaints were filed against Transport Canada (TC) regarding its Interim Order requiring owners of unmanned aircraft (drones) to display their name, address, and telephone number on the device. Complainants argued this contravened the disclosure provisions of the Privacy Act by forcing public exposure of personal information without consent, and raised concerns about harassment or identity theft. TC stated the Interim Order was an interim measure to address significant safety risks posed by recreational drone users, citing a 200% increase in incidents since 2014. The OPC determined that while the information is personal, the requirement does not constitute a 'collection' of personal information by TC under sections 4 and 5 of the Privacy Act, and thus the disclosure provisions of section 8 do not apply. The OPC found no violation of the Act but noted TC's commitment to rework identification requirements in future regulations to address privacy concerns.

• Whether the requirement to display personal information on unmanned aircraft constitutes a collection of personal information by Transport Canada under sections 4 and 5 of the Privacy Act
• Whether the disclosure provisions of section 8 of the Privacy Act apply to the personal information displayed on unmanned aircraft as per the Interim Order
• Whether the Interim Order contravenes the Privacy Act by obligating individuals to expose personal information to the public without consent

An anonymous complainant alleged that Statistics Canada (StatCan) improperly disclosed confidential census information to Shared Services Canada (SSC) when it transferred its informatics infrastructure, contravening the Statistics Act and risking unauthorized disclosure. The complainant raised concerns about StatCan's supervision over SSC employees, the storage of data in shared data centers, and the potential for disclosure during decryption. StatCan argued that SSC took over infrastructure, not data, and that SSC employees with access were 'deemed employees' under the Statistics Act, sworn to confidentiality, and subject to high security clearances. The Office of the Privacy Commissioner (OPC) found that StatCan was legally required to use SSC's services and, under section 16 of the Shared Services Canada Act, StatCan retained control and accountability for the data. The OPC concluded that StatCan took reasonable measures, including comprehensive agreements and security assessments, to define its relationship with SSC and protect the census data. Therefore, the complaint was deemed not well-founded.

• Whether Statistics Canada improperly disclosed confidential census information to Shared Services Canada by transferring its informatics infrastructure.
• Whether the sharing of census information with SSC contravenes the Statistics Act.
• Whether Statistics Canada maintains sufficient supervision over SSC employees accessing census data.
• Whether the storage of census data in SSC data centers shared with other federal institutions creates a risk of unauthorized disclosure.
• Whether there is a risk of disclosure of confidential census data when it is decrypted for processing.
• Whether Statistics Canada has taken sufficient steps to oversee SSC’s handling of census data on its behalf, consistent with its obligations under the Privacy Act.
• Whether the transfer of personal information by StatCan to SSC for IT infrastructure services is authorized by the SSCA and consistent with the Privacy Act.
• Whether StatCan has implemented appropriate privacy protection clauses and safeguards in its agreements with SSC.
• Whether SSC employees with access to confidential census data have been properly sworn in as "deemed employees" under the Statistics Act.

The complainant, representing over twenty physicians, alleged that Health Canada's Non-Insured Health Benefits (NIHB) Program collected more personal information than necessary for adjudicating drug benefit claims for First Nations and Inuit people. Specifically, the complaint focused on the detailed patient information required for the approval of Limited Use drug benefits. Health Canada maintained that it only collects information essential for providing drug benefits, with data fields based on clinical criteria defined by expert drug-review committees. The OPC reviewed submissions from both parties and consulted with the physicians, focusing on a representative sample of Limited Use forms. The investigation concluded that Health Canada demonstrated a direct connection between the information collected and the purpose of collection, and that the information was necessary for administering the NIHB Program. Consequently, this aspect of the complaint was found to be not well-founded.

• Whether the information collected by Health Canada on Limited Use forms for drug benefits constitutes personal information under the Privacy Act
• Whether Health Canada's collection of personal information on Limited Use forms relates directly to an operating program or activity of the institution as required by section 4 of the Privacy Act
• Whether the specific data fields requesting detailed diagnostic information (e.g., exact number of swollen joints) are necessary for the adjudication of drug benefit claims under the NIHB Program