Federal (Canada) Privacy Decisions

Browse privacy decisions from Federal (Canada) — with AI-generated plain-language summaries for every ruling.

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Federal (Canada)Ontario British Columbia Alberta Saskatchewan Manitoba Quebec Nova Scotia New Brunswick Prince Edward Island Newfoundland and Labrador

Federal (Canada)Personal Information Protection and Electronic Documents ActDiscontinued

Dec 2, 2015Discontinued Case Summary #2015-001· Indexed Apr 12, 2026

Discontinued Case Summary #2015-001: Real estate management company responds fairly and reasonably to surveillance camera concerns

A real estate management company

An individual complained that a real estate management company failed to obtain consent for the collection of his personal information through video surveillance at a shopping mall. The complainant alleged inadequate signage and over-collection of his information when a camera was focused on him. The company responded by posting new signage and providing additional training to staff. The Office of the Privacy Commissioner discontinued the investigation, finding the company’s response to be fair and reasonable.

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Outcome Notes

Federal rulings come from two regulators with different statutory authority — outcome filters cover both.

OIC Order (ATIA s.36.1, binding) — Since June 2019 (Bill C-58) the Information Commissioner can issue binding orders requiring disclosure or reconsideration. Enforceable after 31/41 business days unless reviewed by the Federal Court (s.41).

Well-Founded — finding that the complaint is well-founded. For OIC: ATIA s.37(1)(a) finding (may be paired with a s.36.1 order). For OPC: Privacy Act s.35(1) / PIPEDA s.13(1) advisory finding — recommendations only, no binding order-making power.

Not Well-Founded — no contravention found.

s.6.1 Application— the OIC's response to a head's application for authorization to refuse a frivolous, vexatious, or bad-faith access request. Granted = institution may refuse; Denied = institution must respond.

Settled / Resolved / Early-resolved — OPC matter resolved during or before formal findings without a contravention finding.

Declined to investigate / No jurisdiction — Procedural close (Privacy Act s.34, PIPEDA discretion, or scope outside the Acts).

References: ATIA s.36.1 · OPC disposition definitions

About This Archive

Breach of Privacy archives Canadian privacy decisions from federal, provincial, and territorial commissioners. Each decision includes an AI-generated plain-language summary. Always verify against the official source document.

Federal (Canada) Privacy Decisions

Discontinued Case Summary #2015-001: Real estate management company responds fairly and reasonably to surveillance camera concerns

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Discontinued Case Summary #2015-001: Real estate management company responds fairly and reasonably to surveillance camera concerns

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