Discontinued Case Summary #2015-001: Real estate management company responds fairly and reasonably to surveillance camera concerns
An individual complained that a real estate management company failed to obtain consent for the collection of his personal information through video surveillance at a shopping mall. The complainant alleged inadequate signage and over-collection of his information when a camera was focused on him. The company responded by posting new signage and providing additional training to staff. The Office of the Privacy Commissioner discontinued the investigation, finding the company’s response to be fair and reasonable.
- Adequacy of signage for video surveillance
- Over-collection of personal information
- Consent to collection of personal information
Investigation discontinued
The Office discontinued the investigation because the real estate management company took fair and reasonable measures to address the complainant's concerns, including posting new signage and providing staff training.
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The company posted new signs at the mall entrances indicating video surveillance and provided training to a security guard on interacting with patrons with service animals.
- paragraph 12.2(1)(c) of PIPEDA
This summary is informational only and not legal advice.