5824-02329 — Transport Canada
The complainant alleged that Transport Canada failed to respond to an access request within the 30-day timeframe required by the Access to Information Act. The request concerned records related to an issue paper on helicopter operations. The investigation found that Transport Canada did not meet its deadline due to delays in receiving records from an internal office. Although Transport Canada later stated the records were being processed under a separate request, the Commissioner ruled this did not constitute a complete response and ordered Transport Canada to provide a full response within 36 business days.


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