5824-02329 — Transport Canada
The complainant alleged that Transport Canada failed to respond to an access request within the 30-day timeframe required by the Access to Information Act. The request concerned records related to an issue paper on helicopter operations. The investigation found that Transport Canada did not meet its deadline due to delays in receiving records from an internal office. Although Transport Canada later stated the records were being processed under a separate request, the Commissioner ruled this did not constitute a complete response and ordered Transport Canada to provide a full response within 36 business days.
- Timeliness of response to access request
- Definition of a 'complete response'
- Internal delays in retrieving records
- Accountability for ATIP processing delays
Complaint well founded — order issued for complete response
Transport Canada failed to respond to the access request within the statutory 30-day period. The institution's subsequent actions did not constitute a complete response as defined by the Act, leading to the complaint being well founded.
AI-generated summary for reference only. Always verify against the official decision ↗
Transport Canada is ordered to provide a complete response to the access request no later than the 36th business day following the date of the final report, and recommendations were made for process improvements.
- s.7 ATIA
- s.30(1)(a) ATIA
- s.10(3) ATIA
- s.9 ATIA
This is an informational summary only and does not constitute legal advice.