Decisions

Canadian Privacy Decisions

The comprehensive archive of Canadian privacy decisions from federal, provincial, and territorial commissioners — with AI-summarized plain-language summaries for every decision.

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Federal (Canada)Ontario British Columbia Alberta Saskatchewan Manitoba QuebecIn Progress Nova Scotia New Brunswick Prince Edward Island Newfoundland and Labrador

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OIC Order (ATIA s.36.1, binding)Well-founded Well-founded & resolved Well-founded & conditionally resolved Well-founded & unresolved Not well-founded Action warranted s.6.1 Application Granted (refusal authorized)s.6.1 Application Denied (must respond)Settled Resolved Early-resolved Discontinued Withdrawn Declined to investigate No jurisdiction

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Federal (Canada)Personal Information Protection and Electronic Documents ActWell-founded & resolved

Apr 18, 2005Incident Summary #2· Indexed Apr 12, 2026

Incident Summary #2: CIBC's privacy practices failed in cases of misdirected faxes - April 18, 2005

CIBC

This report details an investigation into CIBC's handling of misdirected faxes containing customer personal information, which occurred between 2001 and 2004. The investigation found that CIBC's privacy practices failed to adequately address these incidents, resulting in breaches of customer data and trust. The bank has since implemented significant remedial measures to enhance its privacy safeguards.

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Outcome Notes

Federal rulings come from two regulators with different statutory authority — outcome filters cover both.

OIC Order (ATIA s.36.1, binding) — Since June 2019 (Bill C-58) the Information Commissioner can issue binding orders requiring disclosure or reconsideration. Enforceable after 31/41 business days unless reviewed by the Federal Court (s.41).

Well-Founded — finding that the complaint is well-founded. For OIC: ATIA s.37(1)(a) finding (may be paired with a s.36.1 order). For OPC: Privacy Act s.35(1) / PIPEDA s.13(1) advisory finding — recommendations only, no binding order-making power. Includes well-founded, well-founded & resolved, well-founded & conditionally resolved, well-founded & unresolved.

Not Well-Founded — no contravention found.

s.6.1 Application— the OIC's response to a head's application for authorization to refuse a frivolous, vexatious, or bad-faith access request. Granted = institution may refuse; Denied = institution must respond.

Settled / Resolved / Early-resolved — OPC matter resolved during or before formal findings without a contravention finding.

Declined to investigate / No jurisdiction — Procedural close (Privacy Act s.34, PIPEDA discretion, or scope outside the Acts).

References: ATIA s.36.1 · OPC disposition definitions

About This Archive

Breach of Privacy is the one-stop archive for Canadian privacy decisions from federal, provincial, and territorial commissioners. Each decision includes an AI-generated plain-language summary. Always verify against the official source document.

Canadian Privacy Decisions

Incident Summary #2: CIBC's privacy practices failed in cases of misdirected faxes - April 18, 2005

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Incident Summary #2: CIBC's privacy practices failed in cases of misdirected faxes - April 18, 2005

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