Federal (Canada) Privacy Decisions

The complainant alleged that the Impact Assessment Agency of Canada (IAAC) improperly withheld information related to the Ksi Lisims LNG project under exemptions concerning confidential third-party information, financial impact, and negotiations. The complainant narrowed the complaint to specific pages, and the IAAC eventually agreed to disclose some information or could not justify withholding it under certain exemptions. The Commissioner found the complaint well-founded regarding information on pages 62, 63, 65, and 73, ordering their disclosure. The Commissioner also ordered the IAAC to re-evaluate the decision to withhold information on page 67 under discretionary grounds.

• Confidential third-party information (s. 20(1)(b) ATIA)
• Financial impact on a third party (s. 20(1)(c) ATIA)
• Interference with third-party negotiations (s. 20(1)(d) ATIA)
• Reasonable exercise of discretion under s. 20(6) ATIA

The complainant alleged that the Privy Council Office (PCO) did not conduct a reasonable search for records concerning minutes of the Joint Intelligence Committee between November 1, 1957, and December 31, 1958. The Information Commissioner found that PCO's initial search was not reasonable. PCO conducted a new search during the investigation and found additional records. The Commissioner ordered PCO to complete the retrieval and processing of all responsive records and provide a supplementary response by November 22, 2024. PCO has indicated it will implement the order.

• Reasonableness of the search conducted by the institution
• Completion of record retrieval and processing

The complainant alleged that Shared Services Canada (SSC) took an unreasonable amount of time to respond to an access request for records related to solicitation documents. The Information Commissioner found SSC's benchmark for processing records and its inclusion of anticipated delays from new ATIP Express software to be unreasonable. While acknowledging SSC's difficulties with the software, the Commissioner stressed that it should not impede access rights. The Commissioner found the extension to be unreasonable and ordered interim releases and a complete response by September 30, 2025.

• Reasonableness of extension of time to respond to access request under s. 9(1)(a) ATIA
• Impact of new ATIP software on processing times and access rights
• Application of s. 10(3) ATIA (deemed refusal)

The complainant alleged that the Privy Council Office (PCO) did not conduct a reasonable search for records concerning the creation of the Intelligence Coordinator position between September 1984 and February 1985. The OIC found that PCO failed to provide sufficient evidence of a reasonable search, and PCO later located 187 additional responsive pages after further searches. The Information Commissioner ordered PCO to provide a supplementary response by December 10, 2024, which PCO agreed to implement.

• Reasonableness of the search conducted by the institution
• Completeness of records provided
• Timeliness of response

The complainant alleged that the Privy Council Office (PCO) did not conduct a reasonable search for records related to the review of the Canadian intelligence program between 1972 and 1975. The investigation found that PCO's initial search was not reasonable as not all relevant records were retrieved. Following the OIC's intervention, PCO conducted a subsequent search and identified 265 additional pages of responsive records. The Information Commissioner ordered PCO to provide a supplementary response by March 18, 2025.

• Reasonableness of the search conducted by the institution
• Completeness of the records disclosed
• Timeliness of the institution's response

The complainant alleged that Canadian Heritage (PCH) failed to conduct reasonable searches for records concerning registered lobbying communications from 2020-2021. The Information Commissioner found that while the Offices of Primary Interest (OPIs) initially tasked did their jobs, PCH did not involve all OPIs most likely to hold responsive records, specifically the Corporate Secretariat and the Digital and Creative Marketplace Frameworks. The Commissioner ordered PCH to task the relevant OPIs, conduct new searches, and provide access to any additional responsive records.

• Reasonableness of searches conducted by the institution.
• Proper identification and tasking of Offices of Primary Interest (OPIs) to conduct searches.
• Whether all relevant records were identified and located.

The complainant alleged that the Privy Council Office (PCO) failed to respond to an access request within the extended deadline. The request sought records related to committee studies of foreign election interference. The OIC found that PCO did not respond by the required date and is deemed to have refused access. The delay was attributed to the large volume of records and slow consultations. The Information Commissioner ordered PCO to provide a complete response by November 15, 2024, which PCO has committed to doing.

• Failure to respond to an access request within the statutory time limits.
• Deemed refusal of access due to non-response.
• Timeliness of consultations with other government departments.

The complainant alleged that Indigenous Services Canada (ISC) took an unreasonable amount of time to respond to an access request for records concerning G&R Recyclage. ISC cited the large volume of records (over 17,000 pages) and the need for third-party consultations as reasons for the delay. The Information Commissioner found the complaint to be well-founded, ordering ISC to issue third-party notices by October 1, 2024, and provide a complete response by December 12, 2024. ISC indicated it would comply with the order.

• Reasonableness of time extension for access to information request
• Volume of records and complexity of processing
• Necessity of third-party consultations

The complainant alleged that the Privy Council Office (PCO) failed to respond to an access request within the extended deadline. The request was for records related to "ICSI Meetings 2001". The investigation found that PCO did not respond by the required date, and was therefore deemed to have refused access under subsection 10(3) of the Access to Information Act. The delay was attributed to the ATIP office's failure to initiate consultations and process the request promptly. The Information Commissioner ordered PCO to provide a complete response within 36 business days, and PCO has confirmed it will comply.

• Timeliness of response to an access request
• Definition of a response under the Act
• Institution's responsibility for delays caused by consultations

The complainant alleged that the Privy Council Office (PCO) failed to respond to an access to information request for electronic records mentioning specific terms within the extended deadline. The investigation found that PCO did not meet its response obligation, deeming access refused. The Information Commissioner ordered PCO to provide a complete response by November 30, 2024, and to provide interim releases where possible. PCO has indicated it will implement the order.

• Timeliness of response to access request
• Application of deeming provision for refusal of access
• Reasonableness of delays due to consultations and workload

The complainant alleged that Transport Canada failed to respond to an access request within the 30-day period required by the Access to Information Act. The request concerned records related to aircraft operations and restrictions. The investigation found that the institution took three months to locate potentially responsive records, leading to an unacceptable delay. The Information Commissioner found the complaint well-founded and ordered Transport Canada to provide a complete response within 36 business days.

• Failure to respond to an access request within the legislated time limit.
• Unacceptable delay in locating and processing responsive records.
• Whether the institution met its obligations under section 7 of the Access to Information Act.

The complainant alleged that National Defence (DND) failed to respond to an access request within the 30-day period required by the Access to Information Act. The request concerned documentation related to unidentified objects shot down over Yukon and Lake Huron in February 2023. The Information Commissioner found that DND did not meet its response deadline and is deemed to have refused access. An order was issued requiring DND to provide a complete response within 36 business days.

• Failure to respond to an access request within the legislated time limit.
• DND's reliance on internal offices (RCAF and CFINTCOM) for responsive records.
• The interpretation of 'response' under the Access to Information Act.

The complainant alleged that the Department of Justice Canada (Justice) failed to respond to an access request within the statutory time limit. The complainant also alleged that Justice improperly placed the request on hold and failed to meet its obligations to assist the requester. The Commissioner found that Justice improperly placed the request on hold and failed to assist the complainant. Justice also failed to respond within the time limit, leading to a deemed refusal. The Commissioner ordered Justice to remove the hold, provide a complete response by May 17, 2029, and provide regular updates and interim releases.

• Failure to respond within the statutory time limit (s. 7 ATIA)
• Improperly placing an access request on hold
• Failure to meet obligations to assist the requester (s. 4(2.1) ATIA)
• Deemed refusal of access (s. 10(3) ATIA)

The complainant alleged that Public Services and Procurement Canada (PSPC) unreasonably extended the time to respond to an access request for materials related to the sixth interprovincial crossing between Gatineau and Ottawa. The complainant also alleged that PSPC improperly regrouped this request with others to justify the extension. While the investigation found no improper regrouping, it determined that PSPC failed to justify the 768-day extension for processing the records. Consequently, the complaint was found to be well founded.

• Reasonableness of time extension under subsection 9(1)(a)
• Improper regrouping of access requests under paragraph 30(1)(f)
• Timeliness of response to access request

The complainant alleged that the Canada Revenue Agency (CRA) failed to respond to an access request for documents concerning House of Commons committee studies related to the Pierre Elliott Trudeau Foundation within the extended time limit. The CRA acknowledged significant delays due to a backlog of records from one of its Offices of Primary Interest. The Information Commissioner found the complaint well-founded and ordered the CRA to provide a complete response by January 8, 2025. Recommendations were also made for improved internal processes and accountability for timely record provision.

• Failure to respond within the statutory time limit.
• Delays caused by internal OPI record retrieval.
• Need for improved CRA internal processes for ATIP compliance.
• Accountability for delays in providing responsive records.