Federal (Canada) privacy & access decisions

An individual complained that a real estate management company collected his personal information without consent through surveillance cameras. He alleged inadequate signage and over-collection when a camera was focused on him after a dispute about his service dog. The company responded by posting new, clearer signage about video surveillance at all entrances, including the one previously lacking. They also addressed the over-collection concern by explaining that a new security guard had mistakenly focused the camera, and provided additional training to staff regarding service animals. The OPC found the company's response to be fair and reasonable, addressing the complainant's concerns proactively. Consequently, the investigation was discontinued.

• Whether the organization collected personal information without adequate signage for video surveillance
• Whether the organization over-collected personal information by focusing a camera on the complainant
• Whether the organization's response to the concerns was fair and reasonable under paragraph 12.2(1)(c) of PIPEDA