Decisions

Canadian Privacy Decisions

The comprehensive archive of Canadian privacy decisions from federal, provincial, and territorial commissioners — with AI-summarized plain-language summaries for every decision.

16 decisions matching

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Federal (Canada)Ontario British Columbia Alberta Saskatchewan Manitoba QuebecIn Progress Nova Scotia New Brunswick Prince Edward Island Newfoundland and Labrador

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OIC Order (ATIA s.36.1, binding)Well-founded Well-founded & resolved Well-founded & conditionally resolved Well-founded & unresolved Not well-founded Action warranted s.6.1 Application Granted (refusal authorized)s.6.1 Application Denied (must respond)Settled Resolved Early-resolved Discontinued Withdrawn Declined to investigate No jurisdiction

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Federal (Canada)Personal Information Protection and Electronic Documents ActWell-founded & resolved

Apr 15, 2013Commissioner’s Findings - PIPEDA Report of Findings #2013-002· Indexed Apr 12, 2026

Commissioner’s Findings - PIPEDA Report of Findings #2013-002: Bank misinformed client of purpose of requesting personal information for picking up credit card

A bank

A bank customer complained that the bank improperly demanded to record information from his driver's license when picking up a replacement credit card. The bank initially claimed this was for anti-money laundering purposes, but later admitted this explanation was incorrect. The Office found the demand for information was not well-founded as no information was actually collected. However, the bank contravened PIPEDA by misinforming the customer about the purpose of the collection, a contravention that was resolved by revised bank procedures and staff training.

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Outcome Notes

Federal rulings come from two regulators with different statutory authority — outcome filters cover both.

OIC Order (ATIA s.36.1, binding) — Since June 2019 (Bill C-58) the Information Commissioner can issue binding orders requiring disclosure or reconsideration. Enforceable after 31/41 business days unless reviewed by the Federal Court (s.41).

Well-Founded — finding that the complaint is well-founded. For OIC: ATIA s.37(1)(a) finding (may be paired with a s.36.1 order). For OPC: Privacy Act s.35(1) / PIPEDA s.13(1) advisory finding — recommendations only, no binding order-making power. Includes well-founded, well-founded & resolved, well-founded & conditionally resolved, well-founded & unresolved.

Not Well-Founded — no contravention found.

s.6.1 Application— the OIC's response to a head's application for authorization to refuse a frivolous, vexatious, or bad-faith access request. Granted = institution may refuse; Denied = institution must respond.

Settled / Resolved / Early-resolved — OPC matter resolved during or before formal findings without a contravention finding.

Declined to investigate / No jurisdiction — Procedural close (Privacy Act s.34, PIPEDA discretion, or scope outside the Acts).

References: ATIA s.36.1 · OPC disposition definitions

About This Archive

Breach of Privacy is the one-stop archive for Canadian privacy decisions from federal, provincial, and territorial commissioners. Each decision includes an AI-generated plain-language summary. Always verify against the official source document.

Canadian Privacy Decisions

Commissioner’s Findings - PIPEDA Report of Findings #2013-002: Bank misinformed client of purpose of requesting personal information for picking up credit card

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Commissioner’s Findings - PIPEDA Report of Findings #2013-002: Bank misinformed client of purpose of requesting personal information for picking up credit card

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