The comprehensive archive of federal, provincial, and territorial commissioner decisions — each with a plain-language summary.
The Information Commissioner ordered Library and Archives Canada to provide a complete response to the access request no later than 60 business days following the date of the final report.
The Information Commissioner ordered National Defence to provide a complete response to the access request no later than 36 business days after the date of the final report.
The Information Commissioner ordered Public Health Agency of Canada to provide a complete response to the access request no later than the 60th business day following the date of the final report.
The complainant alleged that Shared Services Canada (SSC) took an unreasonable extension of time to respond to an access request for records related to solicitation documents, approvals, and decisions from January 1, 2020, to April 8, 2024. SSC initially took a 750-day extension, citing a large volume of records (estimated at 15,000 pages) and difficulties with new ATIP Express software. The Information Commissioner found SSC's benchmark of processing 500 pages per month to be unreasonable and disagreed with factoring in anticipated software delays. The Commissioner acknowledged the challenges with the new software but emphasized that technology issues should not unduly affect requesters' access rights. The Commissioner concluded that the extension was unreasonable, leading to a deemed refusal of access. SSC subsequently agreed to provide interim releases every three months and a complete response by September 30, 2025. The complaint was found to be well founded.
The complainant alleged that the Privy Council Office (PCO) failed to conduct a reasonable search for records related to minutes of the Joint Intelligence Committee from November 1, 1957, to December 31, 1958. The Information Commissioner found that PCO did not initially conduct a reasonable search. During the investigation, PCO agreed to conduct a new search, which resulted in the retrieval of additional responsive records. PCO also indicated that it was consulting with Global Affairs Canada and the Department of National Defence regarding the processing of these records. The Commissioner ordered PCO to complete the retrieval and processing of all responsive records, provide access to them, and issue a supplementary response. PCO notified the Commissioner that it would implement the order and subsequently issued a supplementary response. The complaint was found to be well founded.
The Information Commissioner ordered Health Canada to provide a complete response to the access request no later than the 60th business day following the date of the final report.
The Information Commissioner ordered Library and Archives Canada to provide a complete response to the access request no later than 60 business days following the date of the final report.
The Information Commissioner ordered Library and Archives Canada to provide a complete response to the access request no later than 60 business days following the date of the final report.
The Information Commissioner ordered Correctional Service Canada to provide a complete response to the access request no later than the 36th business day following the date of the final report.
The Information Commissioner ordered Natural Resources Canada to provide a complete response to the access request no later than the 60th business day following receipt of the final report.
The Information Commissioner ordered Correctional Service Canada to 1. Provide interim responses of at least one thousand pages each month;
The Information Commissioner ordered Library and Archives Canada to provide a complete response to the access request no later than 36 business days following the date of the final report.
The Information Commissioner ordered Library and Archives Canada to provide a complete response to the access request no later than 60 business days following the date of the final report.
The Information Commissioner ordered Library and Archives Canada to provide a complete response to the access request no later than 60 business days following the date of the final report.
The Information Commissioner ordered Privy Council Office to provide a complete response to the access request no later than the 60th business day following the date of the final report.
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