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Canadian Privacy Decisions

The comprehensive archive of Canadian privacy decisions from federal, provincial, and territorial commissioners — with AI-summarized plain-language summaries for every decision.

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OIC Order (ATIA s.36.1, binding)Well-founded Well-founded & resolved Well-founded & conditionally resolved Well-founded & unresolved Not well-founded Action warranted s.6.1 Application Granted (refusal authorized)s.6.1 Application Denied (must respond)Settled Resolved Early-resolved Discontinued Withdrawn Declined to investigate No jurisdiction

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Federal (Canada)Personal Information Protection and Electronic Documents ActWell-founded & resolved

Mar 28, 2024PIPEDA Findings #2024-002· Indexed Apr 12, 2026

PIPEDA Findings #2024-002: Investigation into Brinks Home

Brinks Home

The OPC investigated a complaint that Brinks Home failed to implement adequate safeguards, leading to the compromise of customer personal information via its online portal. While the OPC found Brinks Home had failed to adequately protect customer information, the issue was resolved through corrective actions and the subsequent sale of customer accounts. The OPC also determined that Brinks Home was not required to report the breach to the OPC or notify affected individuals because it did not present a real risk of significant harm.

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Outcome Notes

Federal rulings come from two regulators with different statutory authority — outcome filters cover both.

OIC Order (ATIA s.36.1, binding) — Since June 2019 (Bill C-58) the Information Commissioner can issue binding orders requiring disclosure or reconsideration. Enforceable after 31/41 business days unless reviewed by the Federal Court (s.41).

Well-Founded — finding that the complaint is well-founded. For OIC: ATIA s.37(1)(a) finding (may be paired with a s.36.1 order). For OPC: Privacy Act s.35(1) / PIPEDA s.13(1) advisory finding — recommendations only, no binding order-making power. Includes well-founded, well-founded & resolved, well-founded & conditionally resolved, well-founded & unresolved.

Not Well-Founded — no contravention found.

s.6.1 Application— the OIC's response to a head's application for authorization to refuse a frivolous, vexatious, or bad-faith access request. Granted = institution may refuse; Denied = institution must respond.

Settled / Resolved / Early-resolved — OPC matter resolved during or before formal findings without a contravention finding.

Declined to investigate / No jurisdiction — Procedural close (Privacy Act s.34, PIPEDA discretion, or scope outside the Acts).

References: ATIA s.36.1 · OPC disposition definitions

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Breach of Privacy is the one-stop archive for Canadian privacy decisions from federal, provincial, and territorial commissioners. Each decision includes an AI-generated plain-language summary. Always verify against the official source document.

Canadian Privacy Decisions

PIPEDA Findings #2024-002: Investigation into Brinks Home

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PIPEDA Findings #2024-002: Investigation into Brinks Home

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