Canadian Privacy Decisions

A complainant alleged that personal information about a "boat refugee" who was a wanted fugitive was disclosed by a federal institution to a National Post reporter. The OPC investigated and found that the information in question was publicly available on the INTERPOL website. Due to journalistic confidentiality, the OPC could not confirm how the reporter obtained the information, but found no evidence that any of the named federal institutions had disclosed it. The complaint was therefore not well-founded, though the OPC reminded departments of the sensitivity of refugee information.

• Whether personal information of a refugee was disclosed by a federal institution to a reporter
• The source of information published by the National Post
• The sensitivity of personal information of refugees

A complainant challenged Canada Post's practice of checking credit information during an online change of address request, alleging a violation of the Privacy Act. The OPC investigated and found that while Canada Post uses Equifax for identity verification, it does not conduct a credit check. Although no contravention of the Act was found regarding the information sharing itself, the OPC recommended and Canada Post implemented clearer notifications to individuals about the sharing of their personal information with Equifax for identity verification purposes.

• Whether Canada Post contravened the Privacy Act by sharing personal information with Equifax for identity verification.
• Adequacy of notice provided to individuals regarding the disclosure of personal information to Equifax.
• Canada Post's statutory authority to collect personal information for the online change of address process.