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Federal (Canada) Privacy Decisions

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Federal (Canada)Personal Information Protection and Electronic Documents ActWell-founded & resolved
May 22, 2014PIPEDA findings #2014-020· Indexed Apr 12, 2026

PIPEDA findings #2014-020: Videographer posts client’s wedding video on social media without consent

A videographer

An individual complained that a videographer hired to record her wedding shared her personal information without consent by posting the wedding video online for business promotion. The OPC found that using the video for promotional purposes was a commercial activity requiring consent, which the videographer had not obtained. Although the videographer initially disputed this, they eventually removed the video and agreed to include consent provisions in future contracts, leading to the complaint being resolved.

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Personal Information Protection and Electronic Documents ActWell-founded & resolved

PIPEDA findings #2014-020: Videographer posts client’s wedding video on social media without consent

May 22, 2014PIPEDA findings #2014-020
Adjudicator: Chantal Bernier
Plain-Language Summary

An individual complained that a videographer hired to record her wedding shared her personal information without consent by posting the wedding video online for business promotion. The OPC found that using the video for promotional purposes was a commercial activity requiring consent, which the videographer had not obtained. Although the videographer initially disputed this, they eventually removed the video and agreed to include consent provisions in future contracts, leading to the complaint being resolved.

Key Issues
  • Was the use of the wedding video for promotional purposes considered a commercial activity under PIPEDA?
  • Did the videographer obtain the complainant's informed consent for the use of her personal information?
  • Did any exemptions under PIPEDA apply to the videographer's use of the video without consent?