Federal (Canada)Privacy ActWell-founded

Prison to put sensitive mail in envelopes after document intercepted

Organization: Correctional Service of Canada (Kent Institution)Complainant: An inmate at a maximum-security prison
Plain-language brief

An inmate at Kent Institution complained after a 10-page National Parole Board decision containing graphic details of his offence was intercepted and circulated among other inmates. The document was supposed to be delivered via internal mail but was only folded and stapled, not placed in an envelope. Prison officials acknowledged the breach and launched an investigation, which confirmed the document was viewed by various inmates. The OPC's investigation found that the disclosure violated the Privacy Act. As a result, the warden implemented changes to ensure confidential documents are now placed in sealed envelopes.

Key issues
  1. 1Whether the disclosure of the inmate's National Parole Board decision to other inmates violated the Privacy Act
Outcome breakdownFavours: Applicant / complainant
  • Privacy breach: Violation of Privacy Act found
  • Safeguards: Improved procedures implemented
Outcome

Complaint well-founded — corrective measures implemented

Reasoning

The OPC found that the Correctional Service of Canada's failure to adequately protect the inmate's personal information, leading to its unauthorized disclosure, constituted a violation of the Privacy Act. The institution resolved the issue by implementing new mail handling procedures.

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Decision notes
Recommended action / remedy

The warden of Kent Institution implemented changes to the penitentiary’s mail delivery process, ensuring confidential documents are now placed in sealed envelopes.

This summary is informational only and not legal advice.

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