Federal (Canada)Privacy ActWell-founded

Denial was the starting point for Correctional Service of Canada

Organization: Correctional Service of CanadaComplainant: inmate
Plain-language brief

An inmate at a maximum-security penitentiary requested video recordings of incidents involving officers. The Correctional Service of Canada (CSC) denied access, citing third-party information and security concerns. The OPC found complaints regarding 16 destroyed videos to be well-founded, as CSC had not even reviewed them before denial. For two other videos, which CSC claimed contained third-party information and posed security risks, the OPC found CSC correctly applied exemptions, thus resolving those complaints.

Key issues
  1. 1Timeliness of responding to access to information requests
  2. 2Destruction of records prior to fulfilling requests
  3. 3Application of exemptions for security of penal institutions
  4. 4Proper review of records before withholding information
Outcome breakdownFavours: Both, in part
  • Video destruction: Complaint well-founded
  • Third-party information exemption: Exemption correctly applied
  • Security exemption: Exemption correctly applied
Outcome

Complaints partially well-founded and partially resolved

Reasoning

For 16 destroyed videos, CSC's failure to retrieve or review them before denial led to a well-founded finding. For the remaining two videos, CSC successfully demonstrated that disclosure would be injurious to institutional security, leading to a resolved outcome.

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Decision notes
Recommended action / remedy

The OPC recommended that CSC implement measures to ensure Privacy Act requests reach the appropriate officials in time to prevent the destruction of records with short retention periods.

Statutes considered
  • s. 49 Privacy Act
  • s. 22 Privacy Act

This summary is informational only and not legal advice.