Settled Case summary: Windows reveal too much information - July and October 2004
The Office investigated two complaints concerning banks revealing excessive personal information through envelope windows. In one case, Social Insurance Numbers were visible. In the other, bankruptcy information was inadvertently displayed on a dormant account notice. Both banks implemented new processes to prevent such disclosures, and the complaints were settled.
- Visibility of SINs through envelope windows
- Disclosure of bankruptcy status on envelopes
- Adequate protection of personal information in mailings
Complaints settled by agreement
Both banks took satisfactory corrective measures to address the visibility of personal information on mailed documents, leading to the settlement of the complaints.
AI-generated summary for reference only. Always verify against the official decision ↗
Both banks modified their mailing and client profile notation processes to prevent the inadvertent disclosure of personal information.
- Principle 4.1 PIPEDA
- Principle 4.9 PIPEDA
This summary is informational only and not legal advice.