Settled case summary #1 — A retail store
A complainant's original laptop, containing her personal information, was sold by a store after it was returned for repair. The store had failed to wipe the data from the hard drive. The laptop was eventually retrieved and returned to the complainant. The store implemented new policies to ensure customer information is wiped from returned devices, resolving the complaint.
- Adequacy of safeguards for personal information on returned electronic devices
- Employee failure to follow data wiping procedures
- Unauthorized disclosure of personal information
Complaint settled
The complaint was settled during the investigation after the store retrieved the laptop and implemented new policies to safeguard customer data on returned devices.
AI-generated summary for reference only. Always verify against the official decision ↗
The store retrieved the laptop and implemented new procedures for wiping customer information from returned electronic devices.
This is an informational summary of a case and not legal advice.