Settled case summary #2 — A chain of pharmacies
An individual complained that a pharmacy chain required him to sign an overly broad consent form for medication, fearing his personal information would be used for marketing. The complainant was concerned he would be denied medication if he refused consent. The OPC clarified with the pharmacy that it did not disclose personal information for secondary marketing purposes. The pharmacy, having received similar complaints, revised its consent form to be simpler and clearer. It also introduced a new policy allowing customers to verbally consent to privacy practices if they were uncomfortable signing the form. The complainant was satisfied with these changes.
- 1Whether the pharmacy's consent form authorized overly broad disclosure practices
- 2Whether personal information was being disclosed for marketing purposes
- 3Whether the pharmacy's consent process was appropriate under PIPEDA
- Consent form scope: Form revised to be simpler and clearer
- Consent form policy: Verbal consent option introduced
- Disclosure for marketing: Pharmacy confirmed no disclosure for marketing
Complaint settled — pharmacy revised consent practices
The complaint was settled because the pharmacy chain clarified its practices and revised its consent form and procedures to address the complainant's concerns and those of other customers.
The pharmacy simplified its consent form language and implemented a new policy allowing verbal consent for customers uncomfortable with signing the form.
This summary is informational only and not legal advice.
Related by meaning
Decisions with similar reasoning and facts — found by AI across statutes and jurisdictions, not just keywords.
Coverage — 13 of 14 jurisdictions searchable
Fully searchable: Ontario, British Columbia, Alberta, Saskatchewan, Newfoundland and Labrador, Northwest Territories, New Brunswick, Manitoba.
Partial (recent decisions only): Federal (Canada) (651 of 1,631), Nova Scotia (49 of 472), Quebec (6 of 7,090), Prince Edward Island (2 of 279), Yukon (1 of 75).
Coming soon: Nunavut — being re-processed for AI search.
Find decisions like this one — by meaning, not keywords.
Related by meaning is a Pro feature. Upgrade to surface conceptually similar decisions across the corpus, powered by AI.
Upgrade to Pro