Settled Case summary: Disclosure of personal information to estranged spouse - July 29, 2005

An individual complained that a bank employee improperly disclosed her account balance to her estranged husband. The bank acknowledged that its employee likely contravened PIPEDA by disclosing the information without consent. The matter was settled between the complainant and the bank, and the OPC agreed to consider the complaint settled, as no systemic issues were found.

• Improper disclosure of personal information by a bank employee.
• Lack of knowledge and consent for disclosure of personal information.
• Adequacy of bank's privacy policies and training.