#12 — A department store
An individual complained that a department store disclosed his personal information to a third party for a mail solicitation, despite his prior request not to share his data. The investigation found that no personal information was actually disclosed; the mail-out was conducted by the department store on behalf of the third party. The store agreed to clarify its mailings and review its opt-out policies. The complaint was settled.
- Disclosure of personal information to a third party
- Clarity of consent and opt-out mechanisms
- Cross-promotion versus disclosure to non-affiliated third parties
Complaint settled
The investigation determined that the complainant's personal information had not been disclosed to a third party, and the department store agreed to review its policies and clarify its communications, leading to a settlement.
AI-generated summary for reference only. Always verify against the official decision ↗
The department store clarified its mailings, apologized to the complainant, and agreed to review its opt-out policies and suppression mechanisms.
This summary is informational only and not legal advice.