Settled Case summary: Credit check to open a personal deposit account - November 2004
An individual complained that a bank inappropriately required him to consent to a credit check when applying online for a no-fee personal deposit account. He was also concerned about other information requested, including his Social Insurance Number. The bank agreed to modify its online application forms to clarify consent requirements for credit checks and to make the SIN optional. The length of employment will only be required for applicants seeking credit.
- Consent to credit check for deposit account
- Collection of Social Insurance Number (SIN)
- Clarity of information exchange with credit bureaus
Complaint settled
The complaint was settled as the bank agreed to make significant changes to its application forms and practices, addressing the complainant's concerns to the satisfaction of both the complainant and the Office.
AI-generated summary for reference only. Always verify against the official decision ↗
The bank agreed to modify its online application forms to clarify consent requirements for credit checks, make the SIN optional, and only require length of employment for credit applications. The complainant's credit rating was confirmed to be unaffected.
This summary is informational only and not legal advice.